CPS Energy has announced that its offices, call center, and customer service centers will be closed on Monday, January 19, 2026, in observance of Martin Luther King Jr. Day. Normal operations are scheduled to resume at 7:45 a.m. on Tuesday, January 20.
During the closure, customers who need to report emergency natural gas or electric issues can do so by calling (210) 353-HELP (4357). Online services remain available through cpsenergy.com.
Customers can continue to manage their accounts online at any time using the Manage My Account portal. Available services include starting, stopping or transferring service; making payment arrangements; setting up payment plans; reconnecting services after paying past-due bills; signing up for emergency alerts; and updating contact information.
With winter weather expected soon, CPS Energy is encouraging customers to sign up for Energy Alerts by updating their emergency contact information in Manage My Account or by calling (210) 353-2222.
“CPS Energy’s customer service centers will resume normal operations at 7:45 a.m. on Tuesday, Jan. 20, 2026.”
Established in 1860, CPS Energy serves more than 970,000 electric and 390,000 natural gas customers in San Antonio and parts of seven nearby counties. The company reports that its combined energy bills are among the lowest compared to other large U.S. cities and has generated $10.1 billion in revenue for the City of San Antonio since 1942.
