CapMetro is advancing its long-term strategy to improve public transportation in Central Texas, with a focus on enhancing customer experience and updating services. The agency has outlined several initiatives that aim to expand access, modernize infrastructure, and prioritize passenger satisfaction.
New Bikeshare stations are scheduled to open throughout the city by early 2026. These additions are intended to improve connections for riders making first- and last-mile trips. CapMetro is also integrating fare payment options across digital platforms; users of the Transit app can now pay for bus and rail fares via a direct link to the Umo app, streamlining the payment process.
Construction preparations have begun for the North Burnet/Uptown Station, with full construction starting in November 2025. The new station will include double-length platforms, dedicated pathways for pedestrians and cyclists, bus connections, and approximately 200 shared parking spaces. CapMetro expects this facility to become the second-busiest station on the Red Line and a key access point to Uptown ATX.
CapMetro has introduced a Customer Experience Hub that focuses on three main areas: frequency and reliability, rules and fares enforcement, and transit phone applications. The agency reports a 69% overall satisfaction rating from customers and a 74% satisfaction rating for operator courtesy. CapMetro encourages customers to review the plan’s results and provide feedback.
To guide its long-term development, CapMetro is moving away from annual targets and adopting a five-year outlook through its Strategic Plan 2030. The plan includes 18 action items such as enhancing security and advancing digital transformation. These measures are designed to align resource allocation with measurable outcomes.
The Transit Plan 2035 was reviewed by riders and approved by CapMetro’s Board on October 20, 2025. Implementation will take place over several years.
In 2025, CapMetro launched its new Transit Police department and marked its 40th anniversary, highlighting ongoing efforts to improve safety, equity, and sustainability across its network.
“CapMetro has been listening to you, the customers, and is taking the initiative to improve overall service satisfaction and provide a high-quality customer experience. The new Customer Experience Hub is a plan that prioritizes key improvements in the following into three core areas: Frequency & Reliability, Rules & Fares Enforcement and Transit Phone Apps. Key findings include a 69% overall satisfaction rating with the CapMetro experience and an impressive 74% satisfaction rating with courteous operators. Each pillar of the plan outlines actionable steps for the agency to take and invite customers to review the results and share their input.”
“Transit changes move slow, and CapMetro knows that. With Strategic Plan 2030, CapMetro is shifting from short term, annual goals to implementing a plan that sets up goals for 5 years in the future. This will allow for collaboration with their partners and the city to create a better system of public transportation for all. The Strategic Plan is guided by critical results to determine how resources are spent and how success is characterized. CapMetro has named 18 action items to achieve these results, including enhancing security measures and advancing digital transformation. These long-term strategies will ensure that CapMetro evolves along with Central Texas.”
“With a keen focus on both incremental and transformational change, CapMetro is positioning itself as a responsive civic partner. The Transit Plan 2035 has been reviewed by riders was approved by the Board on October 20, 2025. Residents will see the plan come to fruition over the next several years.”
“In 2025, CapMetro also fully launched the new Transit Police department and celebrated 40 years of service—marking a milestone in safety, equity and sustainability efforts. Every upgrade, station and policy stems from one goal: improving your daily CapMetro experience.”
With these initiatives, CapMetro aims to adapt its services to meet evolving community needs.
